Booking & Cancellation Policy

At Aura by Ashley, we are committed to providing a seamless and enjoyable experience for every client. To ensure appointments run smoothly and everyone's time is respected, please review our booking and cancellation policy before scheduling an appointment.

1. Booking Appointments

All appointments must be booked through our official Square booking website.

Book Your Appointment:
https://aurabyashley.square.site/

Please select your preferred service and available appointment date directly through the booking platform.

Booking Availability

Our appointment calendar opens up to 90 days in advance. If your preferred date is not currently available, you can join our Services Waitlist. Once an appointment date becomes available that matches your preference, our team will contact you.

2. Consent Forms & Appointment Preparation

All clients are required to complete the relevant consent form for their selected service before their scheduled appointment.

Our consent forms help us gather the necessary information and ensure clients are informed about their selected treatments.

Please ensure you complete the correct form for your service ahead of your appointment to avoid delays.

Access All Consent Forms:
https://linktr.ee/aurabyashley

Please select and complete the consent form corresponding to your booked service.

3. Deposits & Payments

Any applicable deposits or payment requirements will be communicated during the booking process.

Clients are responsible for ensuring that payments are completed according to the instructions provided at the time of booking.

Please review the service description and pricing carefully before confirming your appointment.

4. Appointment Rescheduling

If you need to reschedule your appointment, please provide at least 72 hours' notice before your scheduled appointment time.

Requests made with less than 72 hours' notice may incur a cancellation fee of 50% of your appointment total.

5. Late Cancellations

Cancellations made on the same day as your scheduled appointment will incur a 100% cancellation fee. No refunds will be issued for same-day cancellations.

6. No-Shows

Failure to attend your scheduled appointment without prior notice will result in a 100% cancellation fee. No refunds will be issued for missed appointments.

7. Future Bookings After a Cancellation

If a cancellation fee cannot be successfully processed through your payment card, a non-refundable deposit of 50% of your appointment total will be required before you can book another appointment.

8. Refund Policy

No refunds are issued for services, in accordance with our appointment cancellation policy.

9. A Final Note

By booking an appointment with Aura by Ashley, you acknowledge that you have read and agree to the applicable booking and cancellation terms.

We appreciate your understanding, cooperation and respect for our time.

Thank you for choosing Aura by Ashley. We look forward to welcoming you!